FAQ's

Are ROK Products vegan? Yes — every product in the ROK range is 100% vegan, cruelty-free, and made using natural ingredients. You won't find any harsh chemicals, parabens, or synthetic nasties. Just clean, effective formulas that are good for you and the planet.

Where are ROK Products made? All ROK products are handcrafted in the UK by a family-run team based in Milton Keynes, drawing on over 20 years of barbershop expertise. Everything is created, designed, and filled in-house.

Are ROK Products suitable for sensitive scalps? Yes. The range is formulated with natural, paraben-free ingredients and is suitable for sensitive scalps. If you have a specific allergy or skin condition, we'd recommend checking the full ingredient list for each product before purchasing.

Which ROK product is right for my hair type?

  • Fine or flat hair — start with The Powder for instant volume at the roots, or layer with The Clay for added texture.
  • Medium to long hair — the Liquid Clay gives effortless definition without weighing hair down.
  • Short or styled hair — The Clay delivers a matte, natural finish.
  • Wavy or textured hair — the Salt Spray enhances natural wave patterns with a low-hold, beachy finish.

Can I use more than one ROK product at the same time? Absolutely — the range is designed to work together. Popular combinations include The Powder with The Clay for extra volume and texture, the Salt Spray with The Clay for a tousled finish.

Do ROK Products wash out easily? Yes. All styling products in the ROK range are designed to wash out cleanly without leaving residue or build-up.

What is the Magnesium Butter used for? The ROK Magnesium Butter is a skincare and wellness product rather than a hair styler. Infused with magnesium and calming lavender, it's designed to support rest, recovery, and relaxation — ideal as part of a post-shower or evening wind-down routine.

Is there a discount for first-time customers? Yes — new customers receive 20% off their first order placed directly through the ROK website. The discount is applied automatically at checkout, no code needed.

How much does delivery cost? UK delivery costs £2.99 for one individual product or £3.99 for two or more products, including bundles. Delivery is free on orders totalling £50 or more after discounts, excluding delivery charges. We normally dispatch within 1–3 business days; delivery is estimated at 2–4 business days after dispatch. We deliver within the United Kingdom only. Your final delivery charge is shown at checkout.

What is your returns policy? We offer a 14-day return window for any items that are unopened and in their original condition. Because our products are handmade, organic consumables, we're unable to accept returns for opened or used items for hygiene and safety reasons.

Please note:

  • Clearance and sale items are final and cannot be returned or exchanged. This does not apply to the automatic first-order welcome discount, which does not affect your return rights.
  • Returned items must show no visible signs of use and be in original packaging.
  • Shipping costs are non-refundable, and return postage is the customer's responsibility.

To start a return, email sales@rokproducts.co.uk with your order number, date of purchase, and reason for return. Once received and inspected, you'll be notified whether your return has been approved. Approved refunds are returned to your original payment method — processing times depend on your card or bank provider.